We all know that we should steer clear of payday loans. (If
you don’t…please read previous post about them). But what about long term loans like car and home loans. The loan companies
that offer these types of
loans can be just as crooked and shady as the payday loan folks.
loans can be just as crooked and shady as the payday loan folks.
If you have bad credit, you pretty much are sentenced to a
life lived without new nice things. That’s just how it is. No matter if you
messed up your life when you were straight out of high school, you now are
still paying for mistakes made then.
Loan companies don’t care about you as an individual. That is just the cold hard truth. I personally, have a horrible credit score. I had too many credit cards at the ripe age of 18 that I didn’t pay for. Boy, am I paying for it now. I put myself through nursing school because I wasn’t eligible for student loans because of those pesky debts from what I like to call “my stupid years”. With kids and a demanding job, I needed a dependable vehicle. Don’t get me wrong. I was raised with the mentality that “if it has 4 wheels and runs, then it will get you to where you are going”. But I for one didn’t want to be stranded on the side of the road with 3 screaming kids. I’ve been there…it is no fun!
Loan companies don’t care about you as an individual. That is just the cold hard truth. I personally, have a horrible credit score. I had too many credit cards at the ripe age of 18 that I didn’t pay for. Boy, am I paying for it now. I put myself through nursing school because I wasn’t eligible for student loans because of those pesky debts from what I like to call “my stupid years”. With kids and a demanding job, I needed a dependable vehicle. Don’t get me wrong. I was raised with the mentality that “if it has 4 wheels and runs, then it will get you to where you are going”. But I for one didn’t want to be stranded on the side of the road with 3 screaming kids. I’ve been there…it is no fun!
So, I searched and searched for somewhere that would just
give me a chance. I am a responsible adult who pays my bills. I am working very
hard to clear up the mistakes of my past. Just someone, anyone, give me a
chance. After months of looking I talked to a guy who said his car dealership
had a special program for people with less than perfect credit. I went in and
sat down with him. He made me feel like for once I wasn’t a horrible person
because I had a horrible credit score. We went and looked at cars and for the
first time since high school, I had the potential to own a new car…still had
the warranty on it. Warranty? What’s that?
I was on cloud nine. Test drove the car and fell in love
with it. It was so much better than what I had ever had before. After
discussing all the ins and outs we sat down to talk numbers. I gave him a price
that I knew I could afford for a payment. He got on the phone with this “great
company” to see what they could do. After days of negotiating he offered me a
number. It was about 50 dollars more a month than I originally wanted to pay,
but I was sold. I came in and signed on the dotted line and she was mine!
Happily ever after right? WRONG!!
That was about 18 months ago. I have had nothing but trouble
from this great company since I signed. Shortly after getting my car I lost my
job. Now, before you say it, I know this is not the loan company’s fault. And I
am definitely not trying to blame them. I still managed to make payments during
my period of unemployment. The payments just weren’t on time. This is when the
problem started. I always called and tried to notify someone when my payment
was going to be late. And every time, I was assured that it was ok if my
payment was late and they always made sure to tell me that I would have late
charges on my account. I understand that. Since I am back to work now, making
my payments has gotten easier. I now can make them on time. So, what is the
problem then?
The problem is that if I want to ensure that my payment is
made on time I will need to call the company and pay over the phone, either by
check or debit/credit card. No big deal usually. I pay most of my bills this
way. The problem is that they charge me an additional $15 for using this
service. I have a problem with this. Why is it so much to use this service? It
is ridiculous. So, of late to avoid the fee to use their automated service, I
have been mailing in my payment via check in the good ole’ snail mail. My
payment is due on the 5th of every month. I have noticed that my
statements I get every month always have a different amount due??? So, I
investigated. And you know what? I am still getting charged late fees. I wasn’t
sure why since I was sending in my payment with plenty of time for them to get
it and process it. I thought I would test it and see exactly how long.
This last month I sent in my payment on the 15th of September. This payment was for the one that is due on October 5th. We’re looking at approx. 3 weeks for them to get my payment. I have checked my bank account every day since mailing it to see just when it is posted on my account. Today, October 8th, it finally was posted to my account. So, it took them 23 days to receive my check??? I then logged onto their website to view my account, and whadda know…I have late fees on my November balance because it shows I was 3 days late making my payment. This to me just seems so wrong.
This last month I sent in my payment on the 15th of September. This payment was for the one that is due on October 5th. We’re looking at approx. 3 weeks for them to get my payment. I have checked my bank account every day since mailing it to see just when it is posted on my account. Today, October 8th, it finally was posted to my account. So, it took them 23 days to receive my check??? I then logged onto their website to view my account, and whadda know…I have late fees on my November balance because it shows I was 3 days late making my payment. This to me just seems so wrong.
I called their customer service number today. After waiting
about an hour and a half, I finally got to talk to a real person. And I was
told in not so many words that I am pretty much out of luck. That if I would
utilize their automated service I could ensure that my payment is received on
time and I wouldn’t have any late fees. I told them that I didn’t feel that I should
have to pay an additional 15 dollars every month just to pay my bill. I was
then told “well then why are you calling complaining, if you don’t want to help
yourself we aren’t going to help you either”.
I am utterly disgusted at this scam. It is clear that they
are intentionally holding payments and then waiting until the account is past
due before processing. This just isn’t right.
So, I want to emphasize to those of you who are looking into
getting a new car in the future, and who are like me with less than desirable
credit. Please investigate the company that you will have your loan through. Do
not take the word of a salesman that they are a good company. Research the
company, call them and ask them about late fees. Ask them if they charge to
make an online or over the phone payment. These little fees add up. Trust me. You
can never be too informed.
Now I am on the lookout to find a company who will refinance
my car. One who has better customer service than what I am dealing with now and one who doesn't shun me because of my credit score…this
should be interesting!
Until next time
~Meghan